Privacy Policy

Clip Hero (“we, ” “us, ” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, and services (the “Service”). It applies whether you use the Service as a visitor or as a registered user.

By using the Service, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Service.

Account and profile information. When you register or sign in, we may collect your name, email address, password hash (stored securely), authentication provider identifiers (for example, if you use Google or another OAuth provider), and preferences associated with your account.

Content and uploads. We process video, audio, images, scripts, captions, and other materials you upload or generate through the Service (“User Content”) as needed to provide features such as editing, transcription, AI-assisted analysis, rendering, and export.

Usage and device data. We may collect information about how you interact with the Service, such as pages viewed, features used, approximate timestamps, IP address, browser type, device type, and diagnostic logs. This helps us operate, secure, and improve the Service.

Payment information. Payments are processed by our payment partners (for example, Stripe). We receive limited billing-related information (such as subscription status and partial payment identifiers) but do not store full payment card numbers on our servers; those are handled by the payment processor according to its policies.

Communications. If you contact support or subscribe to updates, we collect the content of those messages and your contact details.

We use the information above to:

• Provide, maintain, and improve the Service;
• Authenticate users and prevent fraud or abuse;
• Process subscriptions and payments;
• Run and improve AI-assisted features (for example, transcription, scene analysis, script assistance, voice synthesis, and rendering);
• Respond to support requests and communicate about the Service;
• Comply with legal obligations and enforce our terms;
• Analyze usage in aggregate or de-identified form to understand product performance.

Where required by applicable law, we process personal data on one or more of the following bases: performance of a contract with you; our legitimate interests (such as securing and improving the Service), balanced against your rights; your consent where consent is required; and compliance with legal obligations.

We may share information as follows:

• Service providers. We use vendors for hosting, databases, authentication, storage, content delivery, analytics, email, payment processing, speech-to-text, AI inference, rendering, and similar functions. They process information only as instructed by us and subject to appropriate safeguards.
• Legal and safety. We may disclose information if we believe in good faith that disclosure is required by law, legal process, or government request, or to protect the rights, property, or safety of Clip Hero, our users, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality and notice requirements.
• With your direction. We may share information when you ask us to (for example, exporting or publishing content to a platform you choose).

We do not sell your personal information as “sale” is defined under applicable U.S. state laws.

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. User Content may be deleted or overwritten according to your account actions and our storage policies. Backup copies may persist for a limited period before being purged.

We implement technical and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority.

You may update certain account information in your profile settings. To exercise other rights, contact us using the options on our website. We will respond in accordance with applicable law.

The Service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take appropriate steps to delete it.

We may process and store information in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

California residents may request to know categories and specific pieces of personal information we collect, the sources and purposes of collection, and third parties with whom we share information; request deletion of personal information subject to exceptions; and opt out of “sharing” or certain uses of personal information for cross-context behavioral advertising, where applicable.

We do not discriminate against you for exercising these rights. To submit a request, use the contact options on our website. We may verify your request before responding.

We may update this Privacy Policy from time to time. We will post the revised policy and update the “Last updated” date. If changes are material, we will provide additional notice as appropriate. Your continued use of the Service after the effective date constitutes acceptance of the updated policy where permitted by law.

For privacy-related questions or requests, contact us through the contact or support options published on our website.